• To provide assistance, knowledge, and quality service to our customers.
  

Responsibilities:

• Apprehend knowledge according to product standards.
  
• Assist customers with technical questions, the scheduling of services and many other customer service requests via phone and email.
  
• Work with field technicians by providing daily communications and support.
  
• Accurately navigate and schedule customer information in our customized database.
  
• Assist in creating office documents, procedures and other projects focused on improving our company.
  
• Responsible for cleaning and maintaining organization of office.
  
• Follow all guidelines and procedures outlined in the office manuals.
  

Knowledge, Skills & Abilities:

• Positive attitude, patience and friendliness with customers.
  
• Basic computer and typing skills.
  
• Customer service expertise.
  
• Strong decision making ability.
  
• Organizational skills.
  
• Prioritization skills.
  
• Work with little or no supervision.
  
  

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