OFFICE ASSISTANT JOB DESCRIPTION

This job description is considered an outline for the Office Assistant position. Other duties and responsibilities can be assigned as necessary and determined by the manager on duty.

Title: Office Assistant
Reports To: Office Manager, Branch Manager, and Owner
General Purpose:

  • To provide assistance, knowledge, and quality service to our customers.

Responsibilities:

  • Comprehend knowledge according to product standards.
  • Assist customers with technical questions, the scheduling of services and many other customer service requests via phone and email.
  • Work with field technicians by providing daily communications and support.
  • Accurately navigate and schedule customer information in our customized database.
  • Assist in creating office documents, procedures and other projects focused on improving our company.
  • Responsible for cleaning and maintaining organization of office.
  • Follow all guidelines and procedures outlined in the office manuals.

Knowledge, Skills & Abilities:

  • Positive attitude, patience and friendliness with customers.
  • Basic computer and typing skills.
  • Customer service expertise.
  • Strong decision making ability.
  • Good problem solving ability.
  • Organizational skills.
  • Prioritization skills.


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